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Delivery & Returns

UK

Royal Mail tracked delivery - £3.99 / FREE on orders over £25 (1-3 days)

DPD courier next working day (order before 12PM) - £5.00

Orders placed before 12pm (noon) Monday through Thursday will be sent out the same day. If you place your order after 12pm (noon), on a Friday, or on a public holiday, we'll ship it out on the following working day. 

Please note we do not deliver on the weekends or bank holidays. For pre-weekend delivery using our DPD Courier service, please order before 12PM on Thursday. Please note there may be restrictions to this service when shipping to remote areas. 

USA

Standard tracked US ground shipping - $6 / FREE on orders over $35 (Shipping times vary depending on your state, specific delivery times are stated at checkout)

This is a tracked courier service via FedEx which is shipped from our warehouse in Minnesota. Unfortunately, Fedex are not able to ship to PO Boxes. Please contact our customer services team with any questions in relation to your order.

EU

EU Standard Tracked: €5 or FREE for orders over €50 (Please allow 1-6 working days for delivery, depending on your destination).

We ship orders from our EU warehouse, so no custom duties apply for orders to European Union countries. Your local tax rate will be collected at checkout. 

We deliver via Packeta which uses local couriers. This is a tracked service and will need to be signed for at the delivery destination. 

Rest of the world

Royal Mail International: Price and delivery time varies depending on shipping destination, these will be shown at checkout when your destination has been selected.

Price: Between £25 - £40

Delivery time: 7-10 days

Please note that you may be charged customs and duties upon entry to your selected delivery country. Please be aware that is the customer’s responsibility to liaise directly with customs in order to receive the goods at the destination. Nip + Fab will not refund orders that have not cleared customs or where customs and/or duties have not been paid.

RETURNS

Change of heart

We hope that you will love your purchase, but if you happen to change your mind, please know that we are happy to accept returns within 14 days of your order for a full refund.

To be eligible for a return, your item must be:

  • Unused, sealed and in the same condition that you received it
  • In the original packaging
  • Purchased directly from our website

Please kindly be aware that we do not provide complimentary returns. We recommend using a tracked service for shipping to ensure secure delivery, as we cannot be held responsible for the returned items until they are received by us. In the event that items are lost during transit, they will not be considered as returned.

The return address is as follows: Nip + Fab Returns Department, BDM Logistics, Armada Point, 16 Armada Way, Beckton, London, E6 7AB.

Please ensure to include your order number, name, telephone number and email address so that our team can identify your return.

After sending your parcel back and you have not been contacted by us within 7 – 10 business days, please kindly contact us on email on enquiries@nipandfab.com in order for us to further investigate.

If your purchase was not made on nipandfab.com, you will be required to contact the original place of purchase, as when you choose to purchase through other retailers you are committing to their individual terms and conditions regarding refunds and returns.

Order issues

We truly value the quality of our products, and in the rare event of a fault, defect, or damage, please don't hesitate to reach out to our support team at your earliest convenience. Kindly keep in mind that in order for us to assist, we ask that you contact us within 30 days of your purchase.

We want to make sure you are happy with our products, but please understand that we do not currently offer a satisfaction guarantee. Everybody's skin is unique, so what works for one person may not work for another. We recommend patch testing any new product before using it fully to see how it works with your skin.

Additionally, we provide complete ingredient lists on our product pages, so we encourage you to double-check them if you have any allergies before placing an order.

After sending your parcel back and you have not been contacted by us within 7 – 10 business days, please kindly contact us on email on enquiries@nipandfab.com in order for us to further investigate.